Cancellation & Return Policy
At Sincere, customer satisfaction is our priority. This policy explains the process for order cancellation, returns, and refunds
1. Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled.
To cancel an order, please contact our customer support team as soon as possible.
2. Return Policy
We accept returns under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery.
The product must be unused, unwashed, and in its original packaging with all tags intact.
Return requests must be raised within 7 days of delivery.
3. Non-Returnable Items
The following items are not eligible for return:
Personal care products
Innerwear and hygiene-related items
Items marked as Non-Returnable on the product page
4. Return Process
To initiate a return, contact us via email with your Order ID and issue details.
Our team will verify the request and arrange a pickup where applicable.
Products must pass quality checks before approval.
5. Refund Policy
Approved refunds will be processed within 5–10 business days.
Refunds will be credited to the original payment method used during checkout.
COD orders will be refunded via bank transfer or wallet (as applicable).
6. Replacement
Replacement is available for eligible products subject to stock availability.
If a replacement is not available, a refund will be issued.
7. Contact Us
For cancellation, return, or refund-related queries, please contact us:
📧 Email: support@sincere.net.in