Frequently Asked Questions (FAQ)
1. What is Sincere?
Sincere is a value-driven e-commerce platform in India offering affordable fashion and lifestyle products for customers across the country.
2. How can I place an order on Sincere?
Select the product you want to buy
Click on Add to Cart
Proceed to checkout and complete the payment
Once confirmed, you will receive order details via SMS or email
3. What payment methods are available on Sincere?
UPI
Debit / Credit Cards
Net Banking
Wallets
Cash on Delivery (COD) for selected products and locations
4. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location and pincode.
5. Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
6. How do I return a product?
If you receive a damaged, defective, or incorrect product, you can request a return within 7 days of delivery.
7. When will I receive my refund?
Approved refunds are processed within 5–10 business days and credited to the original payment method.
8. Is Cash on Delivery (COD) available?
Yes, COD is available for selected products and pincodes only.
9. How can I track my order?
Once your order is shipped, tracking details will be shared via SMS or email. You can also track orders from your Sincere account.
10. How can I contact customer support?
For any queries or assistance, contact us at:
📧 Email: support@sincere.net.in